Xhorsegroup Return Policy
Our policy lasts 30 days from purchase date. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your product (s) should have one of the following conditions:
1.The wrong product was sent by the merchant.
2.The product is defective.
3.Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please send your purchase back to us. You should mail your product to the return address we sent to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don't offer returns (refund or exchange) in the following cases:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
* The product was damaged in shipping.
* The item was not delivered on the agreed time (We usually complete order within 1-3 working days (holidays and national days are not counted), exceptions may occurs if no more stock available and in case the delay is from shipping company so the customer shall coordinate with them as we don't have any relation with any delay resulted from custom procedures or late delivery of the shipping company).